At Your Organization Name, we value every donation and support we receive. However, we understand that errors may occur.
1. Refund Eligibility
We offer refunds for donations in the following specific circumstances:
- If a donation was made in error (e.g., duplicate transaction or wrong amount).
- If the donation was made unauthorized use of your payment method.
2. Refund Request Process
To request a refund, please contact us at [Contact Email/Phone] within 7 days of the donation date. Please include your full name, donation amount, date of donation, and the reason for the refund request.
3. Processing Time
Refunds, if approved, will be processed within 7-14 business days and creditted back to the original method of payment. The timing of the refund appearing in your account may vary depending on your bank or card issuer.
4. Non-Refundable Items
Membership fees and event tickets are generally non-refundable unless the event is cancelled by us. Please refer to specific event terms for details.